Network Architechure

Our network has been designed to deliver your data to its destination each and every time it is accessed. It has been engineered to be fully redundant providing a high capacity IP network with quick connections to your equipment.

We use equipment manufactured by industry leader Cisco Systems in a redundant router and switch configuration ensuring that data that enters and leaves our Data Centres through one of our many carriers to make it to its destination.

Australian Data Centre

Our Australian Servers are colocated in the Global Switch facility in Sydney's Darling Harbour. Click here for more information about the Facility.

US Data Center

Our US Data Center is a Tier 1 facility in Denver, Colorado. The infrastructure was built with security and stability foremost in mind and is evident in the advanced physical security, fully redundant high-speed network, monitoring systems and intelligent environmental controls.

Network Providers:

Internet connectivity is provided by dual, redundant Gigabit Ethernet connections to SAVVIS and to Internap, using intelligent routing to automatically route you through the best connections.

• SAVVIS (Previously Cable and Wireless): The SAVVIS network node is located in the building adjacent to the Data Center and has eight (8) OC-192 connections to the SAVVIS nation-wide network.
• Internap: Internap provides connections to multiple Tier 3 Internet backbone providers, including AT&T, UUNET, Sprint, Verio, Level3 and more.

Data Center Facilities:

• Network Operations Center monitoring, staffed 24x7x365
• Access controlled by access card and biometric scan, with motion detecting surveillance system
• Dual, fully redundant Gigabit Ethernet connections to SAVVIS and Internap
• Network Routing optimization technology for enhanced network performance
• 13,000+ square feet of raised floor data center space
• Highly stable, controlled, raised-floor environment with redundant power delivery, back-up generators, fire detection and suppression, HVAC, humidity control and physical security
• Operating Environment Set at 20°C (68°F) with 45% humidity and a variation of no more than 5°C of temperature or 4% in humidity
• Fire Detection multi-zone above and below raised floor monitored internally by the NOC
• Highly trained and experienced staff available for professional services and remote hands assistance
• Environmental: Cooling and humidity is controlled by more than 12 air handling units (AHUs) featuring N+2 redundancy. The system keeps the operating environment in the data center at 20°C with 45% humidity with a variation of no more than 5 degrees of temperature and 4% humidity.

Power:

Electrical power from Colorado's Xcel Energy is delivered from dual feeds from the Surrey Ridge substation. The electric service in the building is connected to parallel redundant Powerware UPS units, which delivers conditioned power to the data center via a Starline Busway system. This system eliminates the need for traditional power distribution units (PDU's) and enhances the reliability of the system as well as making A and B power available to every computer equipment cabinet. The power is backed up by two diesel generators connected to separate automatic transfer switches (ATS).

Fire Detection Suppression:

Fire detection within the Data Center is provided by an early detection alarm system monitored both within the NOC and by Honeywell as a backup third party monitoring service. The monitoring system informs the NOC staff of the specific alarm generating the warning and its location. The data center has sensors installed both above and below the raised floor to detect gases that rise with the airflow in the center as well as heavy gases that tend to settle under the floor. The fire suppression system is a pre-action, dry pipe which would discharge water only from the appropriate locations if the heat in the data center increases enough to trigger a fire sprinkler head. The discharge of a sprinkler would signal the emergency power off switch which would simultaneously turn off the electrical power to the entire data center room.

Security:

In order to ensure the security of your equipment and data, Our Data Center provides the latest technology for access control and surveillance, monitored 24x7 by experienced technical staff.

Secure Access:

Access to the data center is controlled by access card and biometric scanning systems. All data center entrants must be authorized by Network Operations Center (NOC) personnel prior to entry to the facility. In order to reduce the risk of lost or stolen access cards, all cards are kept on file within the NOC. To obtain entrance, visitors are required to surrender photo identification to NOC personnel for verification before receiving an access card. For additional security, entrance to all raised-floor and colocation areas requires both a biometric scan and use of the access card.

Surveillance:

More than 40 high-tech cameras, connected to a closed circuit digital video recording system monitor the data center. This system provides NOC staff with the ability to visually monitor all doors to the data center and all cabinets within the data center. The system detects any movement, triggering one or more of the cameras to capture a digital image of the movement, which is recorded and archived. The images are archived periodically and can be transferred to any digital media on-demand.